Refund Policy

Last Updated: 20-Nov-2024

Objective

At Zakia Zara Essentials, we are dedicated to delivering top-quality products and services to ensure your complete satisfaction with every purchase. As part of our commitment to your happiness, we have crafted a comprehensive refund policy.

We at ZakiaZara Essentials only offer refunds in the form of cash or bank transfer refunds.

Note: Products purchased on sale are not eligible for refunds or exchanges.

Refund Eligibility

Our refund policy applies to users who have made purchases through Zakia Zara Essentials

To be eligible for a refund, the following conditions must be met:

Proof of Purchase: The user must have a valid order number.
Refund Request Timeframe: Requests must be made within 7 days of the delivery date.
Return Shipment Timeframe: Approved items must be returned within 7 days after approval.
Must Meet Criteria: The product(s) must meet the criteria outlined in our refund policy
Product Condition: Products must be in their original condition, unused, with tags attached, and free of damage or stains.
Exclusions: Sale items and custom orders cannot be refunded.
Refund Criteria

Zakia Zara Essentials provides refunds under the following criteria, if this criteria is not met your request for refund may not be approved.

  • Defective or Damaged Products: Customers can request a refund if the product they received is defective, damaged, or in poor condition.
  • Incorrect Size or Specifications: If the product received doesn't match the size, color, design, or specifications that were originally ordered.
  • Product Doesn't Match Description: If the product received doesn't match the description, images, or information provided on the website.
  • Incorrect Orders: Refunds can be provided if customers receive a different product or variant from what they ordered.
  • Quality Issues: If there are quality defects in the product that make it unwearable or unusable.

 

Missing Items or Accessories: Customers can request a refund if the product is delivered with missing pieces or accessories, making it incomplete or unusable.
Product Not Wearable: In cases where the product is damaged, torn, eroded, faded, or stained to the extent that it cannot be worn or used as intended
Refund Process

To request a refund, please reach out to our customer support team through email at info@Zakiazara.com or call/Whatsapp.

The refund request must include:

  • The proof of purchase or order number.
  • A detailed explanation of the reason for the refund request.
  • Once the refund request is received, our customer support team will carefully review it and respond within 48 hours
  • If the refund is approved, the return of the product is required, our customer support team will provide you with detailed instructions on how to return the item. You will need to dispatch the product to our designated warehouse address, which will be provided to you.
  • You can expect to receive your refund in the form of store credit within 7-10 working days from the date we receive the product at our designated warehouse address.
  • Please note that we do not offer reverse logistics service, and we will not send our own rider to your doorstep to collect the return. It is your responsibility to arrange and bear the shipping expenses for sending the item back to our designated warehouse.
  • In case of rejection, our customer support team will reach out to you with a detailed explanation.

Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Support
E-mail: info@Zakiazara.com