Exchange & Return Policy

At Zakia Zara, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer an easy and free exchange and return process. Please carefully read our policy below:

Eligibility for Exchange & Return

  • Timeframe: Exchanges or returns must be requested within 7 days of receiving your order.
  • Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: A valid receipt or order confirmation is required for all exchanges and returns.

Non-Eligible Items

  • Sale Items: Products purchased during sales, promotions, or clearance events are not eligible for exchange or return.
  • Damaged or Altered Items: Items showing signs of use, wear, or alterations will not be accepted.

Exchange Process

  • Exchanges are subject to product availability. If the requested product is out of stock, customers can opt for a different item or receive store credit.
  • Shipping costs for returning items are free for eligible exchanges unless otherwise stated.

Refund Policy

  • Refunds (if applicable) will be processed via the original payment method or issued as store credit, depending on the customer’s preference, after the returned item passes quality checks.

How to Initiate an Exchange or Return

To start an exchange or return, email us at support@zakiazara.com with your order details and reason for the request. Our team will respond promptly with further instructions.

Thank you for choosing Zakia Zara – redefining casual elegance for women!